Frequently asked questions



Are the Baby Carriers and Infant inserts machine washable?

Yes, all of our Carriers and Infant Inserts (plus insert pillow) are machine washable.

How to instruction use the Ergobaby Carriers?

Yes. You can watch the instruction video here!

General informations

Frequently asked questions

I want to become the newest addition to Ergobaby Viet Nam

Please contact to email: Sales department will contact you as soon as possible.

Are Ergobaby products warranted?

Yes. See more warranty policy here.

Can you describe the accessories for the Ergobaby carrier on sale?

100% accessories at Ergobaby Viet Nam are entirely new. It’s exactly the same as the accessory that attached to the product you purchased. However, you need to provide exactly what the problem is. Because accessories will not be covered under warranty.


How much shipping fee?

Shipping costs are calculated according to the location and size of the product.


By phone

– Customer service always support you from Monday to Saturday (8:00 – 19:00).

– Number phone 028.3512.1058, or you contact hotline 090.148.9727.

By email

All mail are sent to us which will respond within 2 days