Privacy Policy

Cusstomer information security is one of the top priorities in order to create the best shopping conditions for customers at Ergobaby Viet Nam. We understand that our fair use and confidentiality will demonstrate our interest in our customers.

Therefore, Ergobaby Viet Nam highly appreciates and commits to ensure that information will be used approciately and consciously that enhances the quality of customer care sevices and creates a safe, convenient shopping environment and the most professional.

Customer information security policy at Ergobaby Việt Nam.

1. Customer’s information

  • To use the services of Ergobaby Viet Nam, customers register for an account and provide some information such as: Email, full name, phone number, address and some other information.
  • This registration procedure helps us determine payment and correct delivery for the receiver.
  • Customers may choose not to provide certain information to Ergobaby Viet Nam, but you will not be able to enjoy some of the benefits that our features provide.
  • We will store any informtion that you enter on the website or send it to Ergobaby Viet Nam. Such information will be used for the purpose of responding to customer requests and giving suitable suggestions for each customer when shopping at Ergobaby Viet Nam. To improve service products and contacts you when needed.
  • In addition, the transaction information includes: purchase history, transaction value. Shipping and payment methods Ergobaby Viet Nam store to solve problems that may arise later.

2. Use of information

The purpose of information collection is to build Ergobaby Viet Nam into an e-commerce website that brings te most benefits to customers. Therefore, using information will serve the following activities:

  • Send newsletter introducing new products and promotions of Ergobaby Viet Nam to customers.
  • Provide a number of utilities, customer support services.
  • Improve Ergobaby Việt Nam’s quality of customer service.
  • Resolving problems and disputes arising in relation to the use of the website.
  • Preventing activities thatt violate Vietnamese laws.

3. Share information

Ergobaby Viet Nam understands that customer information is very important to business and is not sold or exchanged to third parties. We will not share customer information except in the following specific cases:

  • To protect Ergobaby Viet Nam and third parties: We only give out account information and other personal information when we believe that such information is in accordance with the law, protecting rights, properties of service users of Ergobaby Viet Nam and third parties. And in rules policies for third parties. We require third parties to ensure the responsibility of confidentiality of customer information that we provide.
  • Upon a legal request from a government agency or when we believe it is necessary and appropriate to comply with legal requirements.
  • In the remaining cases, we will specifically notify customers when disclosing information to third parties and this information is only provided with the agreed response from customers. For example: promotions with cooperation and sponsorship with partners of Ergobaby Viet Nam; Provide necessary forwarding information to the carrier.
  • Ergobaby Viet Nam commits not to sell, not share to reveal personal information of customers for commercial purposes, violating the commitments set out in the Customer Information Privacy Policy at Ergobaby Vietnam.

4. Privacy policy

  • Ergobaby Viet Nam uses HTTPS Secure Layer (SSL) to protect customers’ information during data transfer by encrypting the information you enter.
  • It is important for customers to protect their own information from access to password information when sharing computers with many people. Then, you must be sure to log out of your account after using our service.
  • We are committed to not intentionally disclosing customer information, not selling or sharing customer information of Ergobaby Viet Nam for commercial purposes, violating our commitments with customers in accordance with the Policy; confidentiality of customer information of Ergobaby Viet Nam

Ergobaby Viet Nam understands that customers’ rights in the protection of personal information are also our responsibility. In any case you have any questions or comments related to Ergobaby Vietnam’s privacy policy, please contact: 090.148.9727.

Sincerely thank!

We wish you a great shopping experience at Ergobaby Việt Nam


SERVICE CENTER – ERGOBABY VIỆT NAM

Hotline: 090.148.9727 | Tel: 028.3518.1058
Email: it@tncl.vn  |  Website: ergobaby.vn
Ho Chi Minh office: 135/37/49 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City
Ha Noi office: 9, Lane 61 Giap Nhi, Thinh Liet Ward, Hoang Mai District, Ha Noi