Terms of use

Welcome to shopping at Ergobaby Vietnam. After accessing the website Ergobaby.vn to view product, service or shopping information, the customer agrees to comply and abide by the provisions of Ergobaby Vietnam.

Please review our regulations carefully and working together to build a friendly and convenient website system Ergobaby Vietnam to best serve customers’ requirements. In addition, if you have any questions about the above agreements, please email us at contact@tncl.vn.

Customer’s account

When using the service of Ergobaby Vietnam, customers will provide us with email address, password and personal information to get an account at the website. The use and security of account information is the responsibility and interests of the customer when using Ergobaby Vietnam.

In addition, other information in the account such as name, address, phone …. Information of customers helps Ergobaby Vietnam to serve customers best. In the event that the information provided by the customer is incomplete or incorrect, leading to our lack of facilities to deliver the goods to the customer, we reserve the right to suspend or refuse the service or delivery without inconvenience. any responsibility for the customer.

When there is a change in customer personal information. Please log in to the system and then update your account information at Ergobaby Vietnam.

You must keep passwords and accounts confidential. You are solely responsible for all activities that occur through the use of your password or account.

You ensure that you log out of your Ergobaby Vietnam account after each use to make your information more secure.

Benefits of confidentiality

When you use our services at the Ergobaby Vietnam website. You are guaranteed that the personal information you provide to us is only used to improve the quality of customer care services of Ergobaby Vietnam and is not transferred to any other third party for any reason, any purpose.

Your information at Ergobaby Vietnam will be kept confidential by us and only when required by law will we provide this information to law enforcement agencies.

Responsibilities of customers when using the services of Ergobaby Vietnam.

Customers are strictly prohibited from using any tools and methods to intervene, illegally penetrate into the system or alter the data structure at Ergobaby Vietnam‘s website.

Customers are not allowed to act to encourage or interfere with, data penetration of Ergobaby Vietnam as well as our server system. In addition, please notify the webmaster of Ergobaby Vietnam as soon as the customer discovers the system error by phone number 090.148.9727 or email contact@tncl.vn.

Customers are not allowed to give comments, reviews that are intended to offend, harass, disturb or have any lack of culture towards other customers.

Not making comments related to politics (such as propaganda, anti-state, misrepresentation, …), religious discrimination, gender, ethnicity, …

All acts of counterfeiting, intentionally making the mistake of yourself as another customer or a member of the Board of Management are strictly forbidden.

Responsibility and benefits of Ergobaby Việt Nam.

In the event of an unexpected occurrence or our liability. Ergobaby Vietnam will not be responsible for any losses incurred.

In addition, we do not allow other organizations and individuals to promote products on the Ergobaby Vietnam website without the confirmation of Ergobaby Vietnam. The agreements and provisions in the Terms of Use may change at any time but will be specifically informed by us on the Ergobaby Vietnam‘s website.

***  If your product has legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable.

Hotline: 090.148.9727

Email: contact@tncl.vn

Sincerely thank!

We wish you a great shopping at Ergobaby Việt Nam.


Hotline: 090.148.9727  | Tel: 028.3512.1058
contact@tncl.vn  |  Website: ergobaby.vn
Ho Chi Minh office: 135/37/49 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City
Ha Noi office: 114 C9B Nguyen Phong Sac Street, Nghia Tan Ward, Cau Giay District, Ha Noi